How To Choose An Electrical Contractor

In Ontario, all Electrical Contractors must be licensed and display their ESA/ECRA credentials on all company correspondence, advertising and all vehicles. We recommend that you should consider all these factors.

Are they focused on “Residential Retrofits” ? This is not the same as new construction residential. We recommend you ask their “Specialty” first.
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Do they understand it is your Home, and not just another jobsite? Do they protect your floors and clean up at the commencement of each day?
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Do they take responsibility for repairs to walls, ceiling and other surface as a result of the scope of work?
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Do they have sufficient manpower to be focused on your job? Or do they spend most of their time on the cell phone apologizing to/juggling you and other customers?
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Do they actually have a place of business to answer the phone, support the employees in the field, and provide suitable training for them?
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Do they actually have a place of business to answer the phone, support the employees in the field, and provide suitable training for them?
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Are they in business for at least 10 years? Or do they just claim to be?
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Do they spend time at a free quotation to clearly understand the scope of work and state in writing when promised? Do they offer several past customer references?
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Do they have a diligent group of professionals dedicated to your job only? Or, do they subcontract their work to others, ignoring quality assurance?
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Do they have a Health and Safety policy? Many Residential Retrofit companies are too small to be required by law to have a Health and Safety policy. Do they at least provide WSIB coverage for their employees?
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